What Clients Have Said About Working With Us
These are genuine accounts from people who engaged Mali Compute for integration work. We have not selected only the enthusiastic ones.
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The Link Assessment was the first time someone actually sat down and looked at our systems before suggesting anything. The report was clear and gave us things to think about that we hadn't considered ourselves.
We had been trying to connect our document workflow to an AI service for months without success. Mali Compute came in, scoped it properly, and had it working in about five weeks. The handover documentation meant our own team could maintain it afterwards.
Three months into the Tending Service and the monthly reports are genuinely useful. They don't just say things are working — they explain what they're watching and why. That's rare.
What I appreciated most was that our engineer never made us feel like we had to decide quickly. The assessment report was delivered, we took two weeks to review it, and when we came back with questions they answered them without any pressure to book the build.
The pricing is listed on the website and the invoice matched exactly. I'd worked with developers before where the final cost always seemed to climb. That didn't happen here.
The integration connected our CRM to a language model API for document classification. It has been running for four months without issues, and when the API updated in March we received a note about it before anything was affected.
Three Client Journeys
A logistics firm in Chiang Mai was manually processing supplier invoices — around 200 per week — and needed to connect this process to an AI document reading service without disrupting their existing accounting software.
Link Assessment identified two viable connection approaches. The client chose the Connected Build option. Mali Compute built the integration in four and a half weeks, including a testing phase that covered malformed documents and edge-case invoice formats.
Manual processing time reduced by approximately 70%. The integration has processed over 4,000 invoices since delivery. The client's own team maintains it using the handover documentation.
"The documentation they provided is the first technical handover that our accounts team could actually follow."
— Operations Manager, Chiang Mai logistics firm
A small legal services firm in Chiang Mai had connected an AI summarisation tool to their document management system six months earlier. The integration had become unreliable after an API update and required ongoing monitoring they didn't have internal resource for.
Mali Compute onboarded the firm onto the Tending Service, conducted an initial review of the existing integration, corrected the problems caused by the API update, and began monthly monitoring.
The integration has been stable for seven months. The firm receives a monthly report covering connection health and any planned upstream changes. Two minor extensions have been handled within the monthly retainer without additional cost.
"Having a named engineer who already knows our setup has made a significant difference to how confidently we can use the system."
— Head of Operations, Chiang Mai legal services
An education provider in Northern Thailand wanted to understand whether AI tools could be connected to their student feedback system to help with routing and categorisation. They had no technical team and weren't sure where to start.
A Link Assessment reviewed their existing feedback platform and identified two practical AI connection options. The report explained each option in plain language with notes on cost, complexity, and likely reliability.
The client used the assessment report to make an informed internal decision. They chose one of the options and returned six weeks later to commission the Connected Build. The project completed on the agreed timeline.
"We weren't pushed into a build after the assessment. The report was ours and we used it at our own pace."
— Director, Northern Thailand education provider
Contact Mali Compute
39 Nimmanhaemin Rd
Chiang Mai 50200
Mon–Fri: 9–18 ICT
Sat: 10–14 ICT
Our Track Record
Chiang Mai Tech Community
Active member since 2022. Regular contributor to community knowledge-sharing on API and AI integration topics.
PDPA-Aware Practices
All integrations designed with Thailand's Personal Data Protection Act considerations in view from the start.
Verified AI Service Relationships
Established working knowledge of the major AI service APIs used in our integration work.
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